Monday, December 29, 2008

Processes and Procedures of LPO

Processes and Procedures of LPO

The primary success factors for first level document review LPO in India rest on detailed and measurable processes and procedures. To be successful, your LPO service provider must be armed with the following:

  • A team with a proven track record.
  • Attorneys from the best law schools in India.
  • Legal staff managing projects both domestically and in India.
  • Intricate understanding of the US legal system, with continuous training and education.
  • Identifiable and measurable quality control measures.
  • High-level management skills and operational experience.
  • Best-in-industry e-discovery technology, tools and processes, with the ability to streamline the e-discovery process from inception (i.e., harvesting and processing) to first level document review.
  • The ability and willingness to stay apprised of e-discovery case developments and nuances.
  • Close collaboration with clients (company/law firm) and case-specific legal training.
High-level security and confidentiality measures.

BELOW ARE SAMPLES OF THE TYPE OF PROJECTS THAT MAY COME UNDER LPO

BELOW ARE SAMPLES OF THE TYPE OF PROJECTS THAT MAY COME UNDER LPO

1.  LEGAL TRANSCRIPTION

Legal transcription and documentation process is an important task requiring:

  •    A high level of confidentiality
  •    Accuracy obtained out of experience
  •    Timely execution of work

Transcription of meetings, interviews, phone conversations, accident reports, deposition summaries 24 hours and can be same day when requirements dictate.

for example : covering meeting or conference, from a verbatim transcript to an executive summary.

verbatim transcription if :

  •   Every word matters (deposition summery, focus groups, etc.)
  •   for statutory reasons, or  to keep a legal record
  •   to edit audio or video (time coding)

Summary or report if :

  •   to give the readers a better-presented, more efficient document that does   not necessarily include all of the information example jury instructions
  •   save time to edit a transcript them self
  •   to increase the impact client  meeting or event

 

2. TRIAL-LEVEL BRIEFS AND PLEADINGS /Document Review And Litigation service

Managing legal documents by reviewing huge amount of paper, containing unstructured information can be a daunting task for Law firms. The discovery process requires careful analysis of huge data to capture, streamline, arrange and understand and present vital, case-specific information and thereby consuming time.

1 traditional and electronic discovery assistance,

 2. Review and catalogue documents, discover data pertinent to litigation

3. corporate due diligence matters,

4. Populate databases and prepare reports pertaining to such data.

some of the  services we could offer :

  •   Objective coding (e.g., date, author(s), recipient(s), document type etc)
  •   Subjective coding (creating substantively coded indexes etc)
  •   Optical character recognition
  •   Document imaging
  •   Data acquisition, conversion, & retrieval
  •   Relevance and privilege analysis
  •   Electronic discovery
  •   Accession numbering
  •   Text retrieval & searching
  •   Database management
  •   Duplication identification & removal
  •   Summarization/abstraction of relevant/key/voluminous documents
  •   Litigation related on-going legal research

  Data-intensive quasi-legal/non-legal research

    * Briefs In Support of/Against Motion for Summary Disposition

    * Briefs Against Motion to Compel Evidence

    * Briefs in Support of Motion for Preliminary Injunction/TRO

    * Briefs for Declaratory Relief

    * Motions to Amend Complaint and Briefs in Support

    * Motions in Limine and Briefs in Support

    * Writs of Mandamus

    * Criminal Law Motions and Briefs

    * Trial briefs

    * Complaints

3. RESEARCH MEMORANDA (LEGAL RESEARCH)
research methodology & domain expertise required to  provide practice legal research.
Examples of research

  •    Multi-jurisdictional surveys of state and local case laws, statutes, ordinances and    regulations
  •    Identification and summarization of relevant case law
  •    Statutory and case law analysis in the context of litigation support (assistance in brief    writing)
  •    Citation checking for briefs and other litigation related documents

4. APPELLATE LEVEL BRIEFS AND RESEARCH

    * Michigan Court of Appeals

    * Federal 6th Circuit Court of Appeals

    * Indiana Court of Appeals

    * Ohio Court of Appeals

    * California Court of Appeals

    * DC Circuit Court of Appeals

    * United States Court of Appeals for Veterans Claims

5. CORPORATE SECRETARIAL

stricter corporate governance code and SOX regulation, corporate secretarial services have become crucial for all companies, big and small.

Corporate governance includes administrative work, legal requirements and statutory compliance consuming time. Outsourcing statutory compliance work and secretarial responsibilities to a specialized Corporate Secretarial support firm will help meet these challenges with efficiency and economy, while  in-house resources of client will remain free for core functions.

Company Secretaries for (Corporate Laws and Secretarial matters).

drafting of your Board and Shareholder resolution and minutes.

handling corporate governance code and secretarial services including

  •   Incorporation of documents
  •   Creation & filing of statutory report
  •   Preparation of board & shareholder resolutions & minutes
  •    Maintaining of resolutions & minutes libraries

6. CONTRACT DRAFTING & MANAGEMENT
 commercial contracting and licensing services, including drafting, reviewing and revising contracts.

contract management and administration services integrating seamlessly and securely with your systems on an on-going basis.
Some of the relevant task:

  •     Prepare draft contracts based on pre-agreed precedents and guidelines
  •     Breach of contracts
  •     Time of the essence" in contracts
  •     Enforceability of non-compete covenants
  •     Distribute draft contracts and solicit comments
  •     Review draft contracts on pre-agreed guidelines
  •     Accept/modify/reject comments based on pre-agreed guidelines and revise and     redistribute drafts
  •     Arrange for drafts to be finalized and executed
  •     Upload and maintain contracts in client databases and summarize key term

7. ENVIRONMENTAL LAW

 

    * Statute of Limitations on actions by US EPA and MDEQ

    * Municipal water discharge

 

8. REAL PROPERTY

 

    * Homeowners Association capacity to be sued

    * Adverse possession by homeowners

 

9. ETHICS

 

    * Creation and naming of out-of-state law office by Michigan firm

 

10 .FEDERAL TAX

 

    * IRS treatment of office/shareholder

    * 1031 Exchange ——–IPR Services means:- performing patent and trademark searches, IP monitoring, infringement research, application drafting, status tracking, proof reading of published patent applications and issued patents, and conducting patent related studies.

Work in the nature of

1. application drafting minimizing  the likelihood of litigation 2.filing and maintaining patents and trademarks.

3.setting up the processes to monitoring, infringement research etc 4.paralegal team to assist attorneys in drafting

WHAT IS AN LPO?

WHAT IS AN LPO?

Legal Process Outsourcing (LPO) is the industry in which in-house legal departments or organizations outsource legal work from areas where it is costly to perform, such as the United States or Europe etc. to areas where it can be performed at a significantly decreased cost, primarily India.

WHAT LPO'S UNDERTAKE
Conveyancing,
Drafting and Contract Management,
Litigation Support,
Legal Research,
Patents Portfolio Management,
Legal Transcription, and
Other Paralegal Support.
Basic Requirements
Basic infrastructure (Like minimum floor area of 800 sq. ft. etc)
Manpower (Depending on what type of matter you intent to insource into)

How to get clients
Options are many…like:-
Can try becoming a franchisee of some existing LPO's
Contact law firms abroad, esp. US, UK etc
Post yourself in some good Blog sites
But before you venture into it we would advice you to work with an LPO and get acquainted with it.

2008 Top 100 outsourcing companies

The 2008 Global Outsourcing Top 100

By: International Association of Outsourcing Professionals (IAOP)




Relative rankings, selection process details, and company strengths are featured in a special advertising feature, produced by IAOP, in the May 5th FORTUNE 500 issue of FORTUNE® magazine.
Companies were judged on four critical characteristics: size and growth; customer references; organizational competencies; and management capabilities. 

The 2008 Global Outsourcing 100:



RANK

COMPANY (LEADERS)

KEY STRENGTH

 

1

Accenture

Customer Testimonials

 

2

IBM

Size & Growth

 

3

Infosys Technologies

Executive Leadership

 

4

Sodexo

Global Presence

 

5

Capgemini

Achievement Recognition

 

6

Tata Consultancy Services

Employee Management

 

7

Wipro Technologies

Employee Management

 

8

Hewlett-Packard

Outsourcing Experience

 

9

Genpact

Executive Leadership

 

10

Tech Mahindra

Outsourcing Experience

 

11

HCL Technologies

Outsourcing Experience

 

12

EDS

Outsourcing Experience

 

13

ACS

Balanced Performance

 

14

CGI Group

Customer Testimonials

 

15

HOV Services

Outsourcing Experience

 

16

Mastek

Customer Testimonials

 

17

SPi

Customer Testimonials

 

18

Colliers International

Global Presence

 

19

WNS Global Services

Achievement Recognition

 

20

hiSoft Technology International

Employee Management

 

21

SITEL

Balanced Performance

 

22

Hexaware Technologies

Competency Certification

 

23

CSC

Outsourcing Experience

 

24

Unisys

Competency Certification

 

25

ARAMARK

Size & Growth

 

26

ExlService Holdings

Achievement Recognition

 

27

Cognizant Technology Solutions

Competency Certification

 

28

24/7 CUSTOMER

Employee Management

 

29

CB Richard Ellis

Global Presence

 

30

EMCOR Group

Number of Locations/Centers

 

31

ISS Facility Services

Balanced Performance

 

32

Syntel

Employee Management

 

33

Headstrong

Balanced Performance

 

34

Sutherland Global Services

Employee Management

 

35

Neusoft Group

Achievement Recognition

 

36

Cambridge Solutions

Size & Growth

 

37

EPAM Systems

Outsourcing Experience

 

38

Inspur

Balanced Performance

 

39

Ocwen Financial

Customer Testimonials

 

40

ITC Infotech

Competency Certification

 

41

Océ Business Services

Customer Testimonials

 

42

KPIT Cummins Infosystems

Competency Certification

 

43

Amdocs

Balanced Performance

 

44

Vertex

Balanced Performance

 

45

Donlen

Employee Management

 

46

Patni Computer Systems

Balanced Performance

 

47

Diebold

Global Presence

 

48

NCS

Competency Certification

 

49

Pitney Bowes

Balanced Performance

 

50

ADP

Balanced Performance

 

51

Outsource Partners International

Achievement Recognition

 

52

Advanced Technology Services

Achievement Recognition

 

53

Zensar Technologies

Balanced Performance

 

54

MindTree Consulting

Achievement Recognition

 

55

Johnson Controls

Global Presence

 

56

MphasiS

Competency Certification

 

57

Convergys

Achievement Recognition

 

58

Cushman & Wakefield

Global Presence

 

59

Luxoft

Achievement Recognition

 

60

Ceridian

Achievement Recognition

 

61

Xerox

Employee Management

 

62

Aditya Birla Minacs

Size & Growth

 

63

ICG Commerce

Executive Leadership

 

64

Stream 

Balanced Performance

 

65

Comprehensive Health Services

Employee Management

 

66

Eclipsys

Executive Leadership

 

67

IBA Group

Employee Management

 

68

LogicaCMG

Outsourcing Experience

 

69

ExcellerateHRO

Achievement Recognition

 

70

SNC-Lavalin Profac

Number of Locations/Centers

 

71

Cartus

Employee Management

 

72

KPN/Getronics

Outsourcing Experience

 

73

Firstsource Solutions

Balanced Performance

 

74

IPT

Balanced Performance

 

75*

Hewitt Associates

Achievement Recognition

 

75*

NCR

Balanced Performance

 

RANK

COMPANY (RISING STARS)

KEY STRENGTH

 

76

Summit HR Worldwide

Achievement Recognition

 

77

Bleum

Competency Certification

 

78

Cross-Tab Marketing Services

Customer Testimonials

 

79

Cybage Software

Outsourcing Experience

 

80

Beyondsoft

Customer Testimonials

 

81

LawScribe

Balanced Performance

 

82

MERA Networks

Executive Leadership

 

83

Intetics

Employee Management

 

84

vCustomer

Competency Certification

 

85

Smart Sourcing

Customer Testimonials

 

86

Datrose

Employee Management

 

87

Ci&T Software

Competency Certification

 

88

Achievo

Executive Leadership

 

89

IST Management Services

Number of Locations/Centers

 

90

Auriga

Balanced Performance

 

91

QuEST

Achievement Recognition

 

92

CompuPacific International

Customer Testimonials

 

93

DataArt

Achievement Recognition

 

94

Emerio GlobeSoft Pte

Global Presence

 

95

Symphony House Berhad

Achievement Recognition

 

96

Objectiva Software Solutions

Balanced Performance

 

97

Freeborders

Achievement Recognition

 

98

Hundsun Global

Number of Locations/Centers

 

99

Mindcrest

Balanced Performance

 

100

Innodata Isogen

Achievement Recognition

 

1-75 Leaders = Established, known companies          76-100 Rising Stars = Smaller, faster growing companies                *Tie

 


The Evaluation Team


The 2008 evaluation team was led by IAOP's Managing Director of Thought Leadership Jagdish Dalal, a Certified Outsourcing Professional (COP) and world-renowned outsourcing expert who has worked as a senior executive in customer, provider and advisor companies including Carrier, Xerox and PricewaterhouseCoopers for almost three decades. (Jag's work as the outsourcing customer for Xerox's $3.2B outsourcing contract with EDS was turned into a Harvard Business School case study and is used in many teaching curricula.) The 2008 panel included:
 
• Tina Dacin, E. Marie Shantz Professor of Strategy & Organizational Behavior, Queen's School of Business (Ontario, Canada)
Arno IJmker, Partner, Quint Wellington Redwood (IAOP Global Training Partner)
Kurt Kohorst, COP, Assistant Vice President, Business Process Outsourcing, Safeco Insurance
• Vera Marques, former CIO, BASF South America, and current CIO, Roche South America (Brazil)
Manish Sahai, Vice President, Customer Service International, Service Network Partners, American Express
Eric Storey, Senior Associate, Outsourcing Advisory Services, Booz Allen Hamilton
Robert van der Eijk, Partner, PricewaterhouseCoopers