2008 Top 100 outsourcing companies

The 2008 Global Outsourcing Top 100

By: International Association of Outsourcing Professionals (IAOP)

Relative rankings, selection process details, and company strengths are featured in a special advertising feature, produced by IAOP, in the May 5th FORTUNE 500 issue of FORTUNE® magazine. Companies were judged on four critical characteristics: size and growth; customer references; organizational competencies; and management capabilities.  The 2008 Global Outsourcing 100:
RANK	COMPANY (LEADERS)	KEY STRENGTH
1	Accenture	Customer Testimonials
2	IBM	Size & Growth
3	Infosys Technologies	Executive Leadership
4	Sodexo	Global Presence
5	Capgemini	Achievement Recognition
6	Tata Consultancy Services	Employee Management
7	Wipro Technologies	Employee Management
8	Hewlett-Packard	Outsourcing Experience
9	Genpact	Executive Leadership
10	Tech Mahindra	Outsourcing Experience
11	HCL Technologies	Outsourcing Experience
12	EDS	Outsourcing Experience
13	ACS	Balanced Performance
14	CGI Group	Customer Testimonials
15	HOV Services	Outsourcing Experience
16	Mastek	Customer Testimonials
17	SPi	Customer Testimonials
18	Colliers International	Global Presence
19	WNS Global Services	Achievement Recognition
20	hiSoft Technology International	Employee Management
21	SITEL	Balanced Performance
22	Hexaware Technologies	Competency Certification
23	CSC	Outsourcing Experience
24	Unisys	Competency Certification
25	ARAMARK	Size & Growth
26	ExlService Holdings	Achievement Recognition
27	Cognizant Technology Solutions	Competency Certification
28	24/7 CUSTOMER	Employee Management
29	CB Richard Ellis	Global Presence
30	EMCOR Group	Number of Locations/Centers
31	ISS Facility Services	Balanced Performance
32	Syntel	Employee Management
33	Headstrong	Balanced Performance
34	Sutherland Global Services	Employee Management
35	Neusoft Group	Achievement Recognition
36	Cambridge Solutions	Size & Growth
37	EPAM Systems	Outsourcing Experience
38	Inspur	Balanced Performance
39	Ocwen Financial	Customer Testimonials
40	ITC Infotech	Competency Certification
41	Océ Business Services	Customer Testimonials
42	KPIT Cummins Infosystems	Competency Certification
43	Amdocs	Balanced Performance
44	Vertex	Balanced Performance
45	Donlen	Employee Management
46	Patni Computer Systems	Balanced Performance
47	Diebold	Global Presence
48	NCS	Competency Certification
49	Pitney Bowes	Balanced Performance
50	ADP	Balanced Performance
51	Outsource Partners International	Achievement Recognition
52	Advanced Technology Services	Achievement Recognition
53	Zensar Technologies	Balanced Performance
54	MindTree Consulting	Achievement Recognition
55	Johnson Controls	Global Presence
56	MphasiS	Competency Certification
57	Convergys	Achievement Recognition
58	Cushman & Wakefield	Global Presence
59	Luxoft	Achievement Recognition
60	Ceridian	Achievement Recognition
61	Xerox	Employee Management
62	Aditya Birla Minacs	Size & Growth
63	ICG Commerce	Executive Leadership
64	Stream	Balanced Performance
65	Comprehensive Health Services	Employee Management
66	Eclipsys	Executive Leadership
67	IBA Group	Employee Management
68	LogicaCMG	Outsourcing Experience
69	ExcellerateHRO	Achievement Recognition
70	SNC-Lavalin Profac	Number of Locations/Centers
71	Cartus	Employee Management
72	KPN/Getronics	Outsourcing Experience
73	Firstsource Solutions	Balanced Performance
74	IPT	Balanced Performance
75*	Hewitt Associates	Achievement Recognition
75*	NCR	Balanced Performance
RANK	COMPANY (RISING STARS)	KEY STRENGTH
76	Summit HR Worldwide	Achievement Recognition
77	Bleum	Competency Certification
78	Cross-Tab Marketing Services	Customer Testimonials
79	Cybage Software	Outsourcing Experience
80	Beyondsoft	Customer Testimonials
81	LawScribe	Balanced Performance
82	MERA Networks	Executive Leadership
83	Intetics	Employee Management
84	vCustomer	Competency Certification
85	Smart Sourcing	Customer Testimonials
86	Datrose	Employee Management
87	Ci&T Software	Competency Certification
88	Achievo	Executive Leadership
89	IST Management Services	Number of Locations/Centers
90	Auriga	Balanced Performance
91	QuEST	Achievement Recognition
92	CompuPacific International	Customer Testimonials
93	DataArt	Achievement Recognition
94	Emerio GlobeSoft Pte	Global Presence
95	Symphony House Berhad	Achievement Recognition
96	Objectiva Software Solutions	Balanced Performance
97	Freeborders	Achievement Recognition
98	Hundsun Global	Number of Locations/Centers
99	Mindcrest	Balanced Performance
100	Innodata Isogen	Achievement Recognition
1-75 Leaders = Established, known companies          76-100 Rising Stars = Smaller, faster growing companies                *Tie
The Evaluation Team The 2008 evaluation team was led by IAOP's Managing Director of Thought Leadership Jagdish Dalal, a Certified Outsourcing Professional (COP) and world-renowned outsourcing expert who has worked as a senior executive in customer, provider and advisor companies including Carrier, Xerox and PricewaterhouseCoopers for almost three decades. (Jag's work as the outsourcing customer for Xerox's $3.2B outsourcing contract with EDS was turned into a Harvard Business School case study and is used in many teaching curricula.) The 2008 panel included:   • Tina Dacin, E. Marie Shantz Professor of Strategy & Organizational Behavior, Queen's School of Business (Ontario, Canada) • Arno IJmker, Partner, Quint Wellington Redwood (IAOP Global Training Partner) • Kurt Kohorst, COP, Assistant Vice President, Business Process Outsourcing, Safeco Insurance • Vera Marques, former CIO, BASF South America, and current CIO, Roche South America (Brazil) • Manish Sahai, Vice President, Customer Service International, Service Network Partners, American Express • Eric Storey, Senior Associate, Outsourcing Advisory Services, Booz Allen Hamilton • Robert van der Eijk, Partner, PricewaterhouseCoopers